Once you decide on on the direction of your brand, never forget it and never deviate from it. I noticed two recent examples of brand deviation or destruction by major corporations.
Recently, Domino’s announced that (after 40 years) they discovered their pizza wasn’t good! Can you imagine that? So they reinvented their pizza and recent advertising has focused on nothing but how proud they are of their new taste.
Domino’s became a $1.4 billion company with bad pizza because they hit on a great niche with a great brand slogan “30 minutes or it’s free”. Apparently, their customers liked bad pizza, never cared and/or just wanted fast delivery. Now, they abandoned their brand and have to compete on taste. But after trying it yesterday, I don’t think that’s going to be successful.
Even more egregious, I just received an astonishing email from FedEx. What do you think of when you think of FedEx? Probably, the same thing I do. Reliability.