The first rule of both marketing and advertising is to make it as easy as possible for your customers, or clients, to contact you, yet some law offices are actually turning away new clients.

Last week a large personal injury law firm, interested in advertising on TV, found my other website and sent me an e-mail requesting that I call with more information about 1-800-HURT-911. I called them from my private phone line, instead of my office phone line. Because my private line has caller ID blocked, I heard “Your call has been properly delivered but the party you are trying to reach is not accepting calls from callers who do not allow delivery of their telephone number.”

No matter how many times I encounter this, and its happened several times, I am still astonished that a business could intentionally present an obstacle to potential new clients and existing clients when trying to call.